What Our Customers Say!
“My name is Dr. Hisham Matar. I have had dealings with Sandpiper for the last three years and would like to go on record recognizing two professionals whom I have had the pleasure of dealing with over the last few weeks.
Ms. Tammy Galea and Mr. Matthew Nadeau’s professional conduct in managing my complaint and follow through efforts has been nothing short of exemplary customer-service.
Mr. Nadeau’s professionalism in actively listening to my complaint and suggestive outcome was received favorably. His sense of urgency and follow up courtesy calls was outstanding.
Concurrently, Ms. Galea’s tenacity in presenting Sandpiper’s ethos in dealing with clients, along with relentless efforts to align with Hydro Canada is refreshing. I would like also to go on record recognizing the synergy both professionals exhibited in complementing each other’s role in pursuit of a win: win outcome.
It is in my professional opinion that both professionals have demonstrated true customer satisfaction traits beyond normal call of duty; hence- the recognition note.
Congratulations on having a winning team. Please do look after them and keep up the good work.”
Hisham MatarCFBA, PhD-HRM
“Hi friends, Just a quick thank you for the prompt service response re. our water softener on March.18. Catherine at Sandpiper was most helpful. Shane from Hearth & Home made the repair, was on time, courteous, polite, neat and clean and explained fully the cause and fix. Hey, a "maintenance pleasure"!”
“Nelson was able to lay out clearly the differences between buying and leasing yet I never felt he was making the decision for me or pushing me one way or the other.”
Shirelle Jones, Oakville
“From the time of my call, only 2 hours had elapsed until the problem was resolved. Absolutely unbelievable!!”
Allan R. Foster Georgetown, Ontario
“I am a new customer to Sandpiper... It is really refreshing to deal with a company that is customer oriented.”
“I just wanted to take the time to say I appreciate the speed and efficiency, with which my hot water tank was replaced. The gentlemen from Lorimer Electrical and Plumbing arrived on time. They were very courteous and informative, answering all my questions. I was very pleased with their work and appreciated their knowledge. My home does not have your average basement as it was built in 1860. They managed any challenges with ease.
Good service is a must for any company, if they want to retail clients.
“I wanted to drop a line to say that just yesterday had a new furnace and A\C installed and that the entire experience was great from start to finish. From the time I phoned into the call center at 5:30 am on Jan 20 and got a most helpful rep who took my info then phoned me back right away to let me know that a consultant would be at my home to meet me at 10 am. That consultant was Nelson Menezes who was courteous, professional and punctual. We had a great conversation in which he addressed my every concern. He then took the time to immediately process my order as to facilitate the earliest possible installation as I was without heat. Nelson even took the time to ensure my gas fireplace was working so that I could have a heat source in the house beyond the one space heater I own. Thanks to Nelson's diligence the installers arrived shortly after 9 am the following morning to begin the work which was impressive as I was promised between 9 - 11 am start. The installers were also very professional and a pleasure to deal with.
I call your company right away when my furnace stopped working after the service I received when I had a tankless water heater installed by you in July 2013 when my then hot water tank failed. I was was impressed with the service then and continue to be impressed.
Also impressive is the fact that your company processes the rebate paperwork and will provide service honoring the 10 yr manufacturers warranty.
It was truley a pleasure and would recommend you to anyone. ”
S.F., Richmond Hill
“Just wanted to let you know that I have spoke with your customer service about a past due account and found the girl on the other line very helpful! I think that is the nicest customer service I have ever spoke with!”
“Thanks for all your help, Roy.
Your guys did a terrific job. They were very pleasant (to me and to each other) worked quickly, efficiently, and cleaned up after themselves.
It was the ideal version of service call. We are lucky to have found you.
Never change. ”